Privacy Policy
cofenster GmbH

1. Data Protection at a Glance

General Information

The following notes provide a simple overview of what happens to your personal data when you work with cofenster. Personal data is any data that can be used to personally identify an individual. Detailed information on the subject of data protection can be found in our data protection declaration listed below this text.

Data Collection on the Website

Who is responsible for data collection on this website?

The data processing on this website is carried out by the website operator. You can obtain their contact details from the section "Note on the responsible body" in this data protection declaration.

How do we collect your data?

Your data is collected by you communicating it to us. This could, for example, be data that you enter into a contact form.

Other data is automatically collected or, with your consent, by our IT systems when you visit the website. These are primarily technical data (e.g., internet browser, operating system, or time of page view). The collection of this data takes place automatically as soon as you access the website.

What do we use your data for?

Some data is collected to ensure the error-free website functionality. Additional data may be used in user behavior analysis.

What rights do you have regarding your data?

You have the right to receive information about the origin, recipient, and purpose of your stored personal data free of charge at any time. You also have the right to request the correction or deletion of this data. If you have given your consent to data processing, you can revoke this consent at any time for the future. In addition, you have the right to request the restriction of the processing of your personal data under certain circumstances. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.

You can contact us at any time for further questions on the subject of data protection.

Analysis Tools and Third-Party Tools

When visiting this website, your surfing behavior can be statistically evaluated. This is primarily done using so-called analysis programs.

Detailed information about these analysis programs can be found in the following privacy policy.

2. Hosting

We host the content of our website with the following provider:

Amazon Web Services (AWS)

The provider is Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, 1855 Luxembourg (hereinafter AWS).

When you visit our website, your personal data is processed on the AWS servers. In this process, personal data may also be transferred to the parent company of AWS in the USA. The data transfer to the USA is based on the EU standard contractual clauses. You can find details here.

Further information can be found in the AWS Privacy Policy.

The use of AWS is based on Art. 6 para. 1 lit. f GDPR. We have a legitimate interest in the most reliable presentation of our website possible. If the appropriate consent has been obtained, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG, insofar as the consent includes the storage of cookies or access to information in the user's terminal device (e.g., device fingerprinting) in the sense of the TTDSG. The

Consent can be revoked at any time.

The company has a certification under the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA, which is supposed to ensure compliance with European data protection standards in data processing in the USA. Each company certified under the DPF commits to comply with these data protection standards. You can get further information from the provider here.

Order Processing

We have concluded a contract for order processing (AVV) for the use of the above-mentioned service. This is a contract required by data protection law, which ensures that the processor processes the personal data of our website visitors only according to our instructions and in compliance with the GDPR.

3. General Information and Mandatory Information

Data Protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration.

When you use the website, various personal data is collected. Personal data is data with which you can be personally identified. This data protection declaration explains which data we collect and what we use it for. It also explains how and for what purpose this is done.

We would like to point out that data transmission over the Internet (e.g., communication by e-mail) can have security gaps. A complete protection of data against access by third parties is not possible.

Note on the Responsible Body

The responsible body for data processing on this website is:

cofenster GmbH
Steinhöft 9
20459 Hamburg

Email: privacy@cofenster.com

The responsible body is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (e.g., names, email addresses, etc.).

Data Protection Officer of cofenster

A data protection officer has been appointed in accordance with §38 BDSG. For advice on data protection issues and to support as a company data protection officer, cofenster has appointed Dr.-Ing. Phillip Käser Consulting GmbH as an external data protection officer.

Dr.-Ing. Phillip Käser Consulting GmbH
Elßholzstr. 9
10781 Berlin

You can reach the data protection officer at the above address and by email at privacy@cofenster.com.

Storage Duration

Unless a more specific storage period has been specified within this privacy policy, your personal data will remain with us until the purpose for the data processing no longer applies. If you assert a justified deletion request or revoke your consent to data processing, your data will be deleted, unless we have other legally permissible reasons for storing your personal data (e.g., tax or commercial law retention periods); in the latter case, deletion will take place after these reasons no longer apply.

General Information on the Legal Basis for Data Processing on this Website

If you have consented to the data processing, we process your personal data on the basis of Art. 6 para. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR, provided special categories of data according to Art. 9 para. 1 GDPR are processed. In the case of explicit consent to the transfer of personal data to third countries, the data processing is also based on Art. 49 para. 1 lit. a GDPR. If you have consented to the storage of cookies or to access information on your terminal device (e.g., via device fingerprinting), the data processing is also based on §25 para. 1 TTDSG. The consent can be revoked at any time. If your data is necessary for the fulfillment of a contract or for the implementation of pre-contractual measures, we process your data on the basis of Art. 6 para. 1 lit. b GDPR. Furthermore, we process your data if this is necessary to fulfill a legal obligation based on Art. 6 para. 1 lit. c GDPR. Data processing can also take place on the basis of our legitimate interest according to Art. 6 para. 1 lit. f GDPR. The respective legal basis on which processing is based can be found in this data protection declaration. If you object, we will no longer process your affected personal data unless we can demonstrate compelling legitimate grounds for the processing that outweigh your interests, rights, and freedoms or the processing serves to assert, exercise or defend legal claims (objection according to Art. 21 para. 1 GDPR).

IF YOUR PERSONAL DATA ARE PROCESSED FOR THE PURPOSE OF DIRECT ADVERTISING,

YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH ADVERTISING; THIS ALSO APPLIES TO PROFILING IN SO FAR AS IT IS RELATED TO SUCH DIRECT ADVERTISING. IF YOU OBJECT, YOUR PERSONAL DATA WILL THEN NO LONGER BE USED FOR THE PURPOSE OF DIRECT ADVERTISING (OBJECTION ACCORDING TO ART. 21 PARA. 2 GDPR).

Right to Lodge a Complaint with the Competent Supervisory Authority

In the case of violations of the GDPR, the persons concerned have a right to lodge a complaint with a supervisory authority, in particular in the member state of their habitual residence, their place of work or the place of the alleged infringement. The right to lodge a complaint is without prejudice to other administrative or judicial remedies.

Right to Data Portability

You have the right to have data that we process automatically based on your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another responsible person, this will only be done if it is technically feasible.

Information, Correction, and Deletion

You have the right to free information about your stored personal data, their origin and recipient, and the purpose of data processing at any time within the framework of the applicable legal provisions, and possibly a right to correction or deletion of this data. You can contact us at any time for further questions on the subject of personal data.

Right to Restrict Processing

You have the right to restrict the processing of your personal data. To exercise this right, you can contact us at any time. The right to restrict processing exists in the following cases:

If you dispute the accuracy of your personal data stored with us, we usually need time to verify this. For the duration of the check, you have the right to request the restriction of the processing of your personal data.

If the processing of your personal data happened/happens unlawfully, you can request the restriction of data processing instead of deletion.

If we no longer need your personal data, but you need them to exercise, defend or assert legal claims, you have the right to request that we restrict the processing of your personal data instead of deleting them.

If you have filed an objection according to Art. 21 para. 1 GDPR, a balance must be struck between your interests and ours. As long as it is not clear whose interests prevail, you have the right to demand that the processing of your personal data be restricted.

If you have restricted the processing of your personal data, these data - apart from their storage - may only be processed with your consent or for the assertion, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or a Member State.

SSL or TLS Encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries, which you send to us as the site operator. An encrypted connection can be recognized by the browser's address line switching from "http://" to "https://" and by the lock symbol in your browser line.

If SSL or TLS encryption is activated, the data that you transmit to us cannot be read by third parties.

4. Data Collection on this Website

Cookies

Our website pages use so-called "cookies". Cookies are small data packets and do not cause any damage to your device. They are either stored temporarily for the duration of a session (session cookies) or permanently (permanent cookies) on your device. Session cookies are automatically deleted after your visit. Permanent cookies remain stored on your device until you delete them yourself or an automatic deletion is carried out by your web browser.

Cookies can originate from us (first-party cookies) or from third-party companies (so-called third-party cookies). Third-party cookies enable the integration of certain services from third-party companies within websites (e.g. cookies for processing payment services).

Cookies serve various functions. Many cookies are technically necessary because certain website functions would not work without them (e.g. the shopping cart function or the display of videos). Other cookies can be used to evaluate user behavior or for advertising purposes.

Cookies that are necessary for carrying out the electronic communication process, for providing certain functions desired by you, or for optimizing the website (e.g., cookies for measuring the web audience) are stored on the basis of Art. 6 Para. 1 lit. f GDPR, unless another legal basis is stated. The website operator has a legitimate interest in the storage of necessary cookies for the technically error-free and optimized provision of services. If consent to the storage of cookies and similar recognition technologies was requested, processing is carried out exclusively on the basis of this consent (Art. 6 Para. 1 lit. a GDPR and § 25 Para. 1 TTDSG); consent can be revoked at any time.

You can set your browser to inform you about the setting of cookies and only allow cookies in individual cases, to exclude the acceptance of cookies for certain cases or in general, and to activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be limited.

You can find out which cookies and services are used on this website in this privacy policy.

Google Tag Manager and Google Analytics

Use of Google Tag Manager and third-party cookies:

The use of the Google Tag Manager (GTM) on our website allows us to carry out various tracking and analysis activities. Please note that the GTM can use cookies to provide these functions. These cookies may be from first-party or third-party providers.

Third-party cookies:

In some cases, third-party cookies can be placed on your device via the GTM. These could be cookies from services like Google Analytics. These third-party cookies are used to collect information about your interactions on our website and allow us insight into the use of our website.

Please note that these third parties have their own privacy policies that may differ from our privacy policy. We recommend that you review the privacy policies of these third parties for more information on the use of cookies and the processing of your data. Details can be found in the privacy policy of Google Tag Manager and Google Analytics.

We rely on the EU adequacy decision when using Google Tag Manager and Google Analytics.

Deletion of cookies:

If you already have cookies on your device and want to delete them, you can do this in your browser settings. You can find information on this in your browser's help.

Updates to the Privacy Policy:

We reserve the right to occasionally update our privacy policy to ensure that it complies with current privacy regulations. Changes to our privacy policy will be published here, and we recommend that you check this page regularly to stay up to date.

If you have further questions about the use of cookies or the privacy policy, you can contact us at any time using the contact information provided below.

HubSpot

Use of HubSpot and third-party cookies:

We use HubSpot on our website to carry out various marketing and analysis activities. Please note that HubSpot can use cookies to provide these functions. These cookies may be from first-party or third-party providers.

Third-party cookies:

There is a possibility that third-party cookies may be placed on your device via HubSpot. These third-party cookies are used to collect information about your interactions on our website and allow us insight into the use of our website. Please note that these third parties have their own privacy policies that may differ from our privacy policy. We recommend that you review the privacy policies of these third parties for more information on the use of cookies and the processing of your data. Details can be found in HubSpot's Privacy Policy.

We rely on the EU adequacy decision when using HubSpot.

Deletion of cookies:

If you already have cookies on your device and want to delete them, you can do this in your browser settings. You can find information on this in your browser's help.

Updates to the Privacy Policy:

We reserve the right to occasionally update our privacy policy to ensure that it complies with current privacy regulations. Changes to our privacy policy will be published here, and we recommend that you check this page regularly to stay up to date.

If you have further questions about the use of HubSpot, cookies, or the privacy policy, you can contact us at any time using the contact information provided below.

Hotjar

Use of Hotjar and third-party cookies:

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. These cookies may be from first-party or third-party providers. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

Third-party cookies:

There is a possibility that third-party cookies may be placed on your device via HubSpot. These third-party cookies are used to collect information about your interactions on our website and allow us insight into the use of our website. Please note that these third parties have their own privacy policies that may differ from our privacy policy. We recommend that you review the privacy policies of these third parties for more information on the use of cookies and the processing of your data. Details can be found in Hotjars Privacy Policy.

We rely on the EU adequacy decision when using Hotjar.

Deletion of cookies:

If you already have cookies on your device and want to delete them, you can do this in your browser settings. You can find information on this in your browser's help.

Updates to the Privacy Policy:

We reserve the right to occasionally update our privacy policy to ensure that it complies with current privacy regulations. Changes to our privacy policy will be published here, and we recommend that you check this page regularly to stay up to date.

If you have further questions about the use of HubSpot, cookies, or the privacy policy, you can contact us at any time using the contact information provided below.

Webflow

Use of Webflow and third-party cookies:

We host our website with Webflow. The provider is Webflow, Inc., 398 11th Street, 2nd Floor, San Francisco, CA 94103, USA (hereinafter: Webflow). When you visit our website, Webflow collects various log files including your IP addresses.

Webflow is a tool for creating and hosting websites. Webflow stores cookies or other recognition technologies that are necessary for the display of the page, for providing certain website functions, and for ensuring security (necessary cookies).

Details can be found in the Webflow privacy policy. The use of Webflow is based on Art. 6 Para. 1 lit. f GDPR. We have a legitimate interest in the most reliable presentation of our website. If the relevant consent has been requested, processing takes place exclusively on the basis of Art. 6 Para. 1 lit. a GDPR and § 25 Para. 1 TTDSG, insofar as the consent

includes the storage of cookies or access to information in the user's terminal device (e.g., device fingerprinting) in the sense of the TTDSG. Consent can be revoked at any time.

Third-party cookies:

There is a possibility that third-party cookies may be placed on your device via Webflow. These third-party cookies are used to collect information about your interactions on our website and allow us insight into the use of our website. Please note that these third parties have their own privacy policies that may differ from our privacy policy. We recommend that you review the privacy policies of these third parties for more information on the use of cookies and the processing of your data.

We rely on the EU adequacy decision when using Webflow.

Deletion of cookies:

If you already have cookies on your device and want to delete them, you can do this in your browser settings. You can find information on this in your browser's help.

Updates to the Privacy Policy:

We reserve the right to occasionally update our privacy policy to ensure that it complies with current privacy regulations. Changes to our privacy policy will be published here, and we recommend that you check this page regularly to stay up to date.

If you have further questions about the use of Webflow, cookies, or the privacy policy, you can contact us at any time using the contact information provided below.

Server Log Files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

• Browser type and browser version
• Operating system used
• Referrer URL
• Hostname of the accessing computer
• Time of the server request
• IP address

This data will not be combined with data from other sources.

The collection of this data is based on Art. 6 Abs. 1 lit. f GDPR. The website operator has a legitimate interest in the technically error-free presentation and the optimization of his website - for this purpose, the server log files must be recorded.

Contact Form

If you submit inquiries to us via the contact form, the information provided, including the contact details you provide, will be stored by us for the purpose of processing the request and in case of follow-up questions. We will not share this data without your consent.

The processing of this data is based on Art. 6 Abs. 1 lit. b GDPR if your request is related to the execution of a contract or if it is necessary to carry out pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the requests addressed to us (Art. 6 Abs. 1 lit. f GDPR) or on your consent (Art. 6 Abs. 1 lit. a GDPR) if this was requested; consent can be revoked at any time.

The data you submit in the contact form will remain with us until you ask us to delete it, revoke your consent to storage, or the purpose for data storage no longer applies (e.g., after your request has been processed). Mandatory statutory provisions - in particular retention periods - remain unaffected.

Request by Email, Phone, or Fax

If you contact us by email, phone, or fax, your request, including all resulting personal data (name, request), will be stored and processed by us for the purpose of processing your request. We do not pass on this data without your consent.

The processing of this data is based on Art. 6 Abs. 1 lit. b GDPR if your request is related to the execution of a contract or if it is necessary to carry out pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the requests addressed to us (Art. 6 Abs. 1 lit. f GDPR) or on your consent (Art. 6 Abs. 1 lit. a GDPR) if this was requested; the consent is revocable at any time.

The data you send us via contact requests will remain with us until you ask us to delete it, revoke your consent to storage, or the purpose for data storage no longer applies (e.g., after your request has been processed). Mandatory legal provisions - in particular, legal retention periods - remain unaffected.

5. Social Media

Instagram

This website includes features of the Instagram service. These features are provided by Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.

When the social media element is active, a direct connection is made between your device and the Instagram server. Instagram thereby receives information about your visit to this website.

If you are logged into your Instagram account, you can link the content of this website to your Instagram profile by clicking on the Instagram button. This allows Instagram to associate your visit to this website with your user account. We would like to point out that we, as the provider of the pages, have no knowledge of the content of the transmitted data or its use by Instagram.

If consent (Consent) has been obtained, the use of the above service is based on Art. 6 (1) lit. a GDPR and § 25 TTDSG. Consent can be revoked at any time. If consent has not been obtained, the service is used on the basis of our legitimate interest in the widest possible visibility on social media.

As far as personal data is collected on our website with the help of the tool described here and forwarded to Facebook or Instagram, we and Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland are jointly responsible for this data processing (Art. 26 GDPR). The joint responsibility is limited exclusively to the collection of the data and its forwarding to Facebook or Instagram. The processing that takes place after forwarding to Facebook or Instagram is not part of the joint responsibility.

Our jointly incumbent obligations have been recorded in an agreement on joint processing. You can find the text of the agreement here. According to this agreement, we are responsible for providing privacy information when using the Facebook or Instagram tools and for the data protection-compliant implementation of the tool on our website. Facebook is responsible for the data security of the Facebook or Instagram products. Data subject rights (e.g., requests for information) regarding the data processed by Facebook or Instagram can be asserted directly with Facebook. If you assert the data subject rights with us, we are obliged to forward them to Facebook.

You can find more information about this in Instagram's privacy policy.

The company has a certification according to the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA, which is supposed to ensure compliance with European data protection standards in data processing in the USA. Every company certified according to the DPF undertakes to comply with these data protection standards. You can obtain more information about this from the provider here.

LinkedIn

This website includes features of the LinkedIn service. These features are provided by LinkedIn Inc., 1000 W. Maude Ave., Sunnyvale, CA 94085, USA.

When the social media element is active, a direct connection is made between your device and the LinkedIn servers. LinkedIn thereby receives information about your visit to this website.

If you are logged into your LinkedIn account, you can link the content of this website to your LinkedIn profile by clicking on the LinkedIn button. This allows LinkedIn to associate your visit to this website with your user account. We would like to point out that we, as the provider of the pages, have no knowledge of the content of the transmitted data or its use by LinkedIn.

If consent (Consent) has been obtained, the use of the above service is based on Art. 6 (1) lit. a GDPR and § 25 TTDSG. Consent can be revoked at any time. If consent has not been obtained, the service is used on the basis of our legitimate interest in the widest possible visibility on social media.

As far as personal data is collected on our website with the help of the tool described here and forwarded to LinkedIn, we and LinkedIn Inc., 1000 W. Maude Ave., Sunnyvale, CA 94085, USA are jointly responsible for this data processing (Art. 26 GDPR). The joint responsibility is limited exclusively to the collection of the data and its forwarding to LinkedIn. The processing that takes place after forwarding to LinkedIn is not part of the joint responsibility.

Our jointly incumbent obligations have been recorded in an agreement on joint processing. You can find the text of the agreement here. According to this agreement, we are responsible for providing the privacy information when using the LinkedIn tools and for the data protection-compliant implementation of the tool on our website. Facebook is responsible for the data security of the LinkedIn products. Data subject rights (e.g., requests for information) regarding the data processed by LinkedIn can be asserted directly with LinkedIn. If you assert the data subject rights with us, we are obliged to forward them to LinkedIn.

You can find more information about this in LinkedIn's data privacy policy.

The company has a certification according to the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA, which is supposed to ensure compliance with European data protection standards in data processing in the USA. Every company certified according to the DPF undertakes to comply with these data protection standards. You can obtain more information about this from the provider here.

6. Additional Services

Zoom

We use Zoom to hold video conferences and online meetings and to facilitate our communication with customers and employees.

The processing is based on our legitimate interest in efficient communication (Article 6 paragraph 1f GDPR).

The data processed by Zoom may include names, email addresses, and meeting logs.

Some data may be transferred to the USA, with appropriate data protection precautions taken according to the EU-US-Data Privacy Framework.

We store the data as long as it is necessary for the purposes of communication, and delete it when it is no longer needed.

You have the right to information, correction, and deletion of your data as well as the right to object to the processing.

We take appropriate security measures to protect your data from unauthorized access, such as 2-factor authentication.

Google Meet

We use Google Meet to hold video conferences and online meetings and to facilitate our communication with customers and employees.

The processing is based on our legitimate interest in efficient communication (Article 6 paragraph 1f GDPR).

The data processed by Google Meet may include names, email addresses, and meeting logs.

Some data may be transferred to the USA, with appropriate data protection precautions taken according to the EU-US-Data Privacy Framework.

We store the data as long as it is necessary for the purposes of communication, and delete it when it is no longer needed.

You have the right to information, correction, and deletion of your data as well as the right to object to the processing.

We take appropriate security measures to protect your data from unauthorized access, such as 2-factor authentication.

Google Mail

We use Google Mail to hold video conferences and online meetings and to facilitate our communication with customers and employees.

The processing is based on our legitimate interest in efficient communication (Article 6 paragraph 1f GDPR).

The data processed by Google Mail may include names, email addresses, sent files, and other company and personal data.

Some data may be transferred to the USA, with appropriate data protection precautions taken according to the EU-US-Data Privacy Framework.

We store the data as long as it is necessary for the purposes of communication, and delete it when it is no longer needed.

You have the right to information, correction, and deletion of your data as well as the right to object to the processing.

We take appropriate security measures to protect your data from unauthorized access, such as 2-factor authentication.

Aircall

As part of our business activities, we use Aircall SAS (hereinafter referred to as Aircall) for telephone conferences and to facilitate our communication with customers and employees. This data processing is based on our legitimate interest in efficient communication, according to Article 6 paragraph 1f of the General Data Protection Regulation (GDPR).

The data processed by Aircall can include names, email addresses, sent files, and other information that is relevant for business communication.

We commit to storing the data only as long as it is necessary for the purposes of communication. Once they have served their purpose, the data will be deleted.

As a data subject, you have the right to information about your data stored with us, their correction, deletion, and the right to object to the processing of your data.

For further questions on data protection in relation to the use of Aircall, you are welcome to contact us.

We also refer to the data privacy policy of Aircall SAS.

Segment

At our company, we use solutions from Twilio Inc. (hereinafter only Segment) to optimize data integration and analysis as part of our business activities. The use of this software serves our legitimate interest in efficient data processing and analysis, as stated in Article 6 paragraph 1f of the General Data Protection Regulation (GDPR).

Segment processes various types of data, which can include names, email addresses, usage data, as well as other relevant information about our customers and employees. This data is essential for the effective analysis and integration of business processes.

There is the possibility that some of the data processed by Segment will be transferred to countries outside the European Union, including the USA. In such a case, we ensure that appropriate protective measures are observed according to the EU-US Data Privacy Framework. Details about this framework can be found at: EU-US Data Privacy Framework.

We commit to storing the data only as long as it is necessary for the intended purposes and to delete it afterward when it is no longer needed.

As a user of our services, you have the right to obtain information about the data stored with us, as well as to request their correction, deletion, or to object to data processing.

For further information on data protection in connection with the use of Segment, we are available to you.

We also refer to the data privacy policy of Twilio Inc. (Segment)

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